About
Independent help for people navigating fraud aftermath
ChargeBack exists because the moment after discovering fraud is confusing, emotionally raw, and full of bad advice — including from an entire follow-up industry of fake recovery services. We provide something narrower and more honest: structured assessment, organised evidence, and clear documentation.
Principles
How we decided what this company should be
Honesty before revenue
If a case is not viable, we say so at the assessment stage — before money changes hands, not after.
Evidence over emotion
Fraud recovery marketing preys on hope. Our work products are documents, analyses, and prepared submissions that stand on evidence.
Right channel, right professional
Banks decide disputes. Courts issue orders. Police investigate crimes. Lawyers give legal advice. Our job is to make your case as clear and complete as possible for whichever of them you approach — and to refer you onward when they are the better route.
No false authority
We never imply regulatory power, law-enforcement partnership, or special access we do not have. Any claim about ChargeBack you cannot verify on this site should be treated as suspicious.
Who we are
Real people, accountable for your case
Legitimate investigators are findable and named. Here is who is behind ChargeBack.
Hektor Lahi
Managing Director
Hektor leads Charge Back Ltd and oversees case assessment, documentation, and client care. He is a lawyer regulated by the Solicitors Regulation Authority (SRA) and Managing Director of Mayfairs Law Limited, an SRA-regulated law firm.
View profileScope and limitations
What we are — and what we are not
- ChargeBack is not a bank, cryptocurrency exchange, law firm, regulator, or law-enforcement agency.
- ChargeBack cannot guarantee the recovery of any funds.
- ChargeBack cannot reverse blockchain transactions.
- ChargeBack cannot freeze bank or exchange accounts.
- ChargeBack cannot issue court orders, seizure orders, warrants, or subpoenas.
- ChargeBack does not provide legal representation or regulated financial advice.
- Outcomes depend on the facts of each case and on decisions made by independent third parties.
Company information
- Legal name
- Charge Back Ltd
- Company number
- Company No. 11938271
- Registered jurisdiction
- England and Wales
- Registered address
- 59 Cranbrook Road, Ilford IG1 4PG, United Kingdom
- support@charge-back.com
- Telephone
- +44 7822 017135
- Office hours
- Monday – Friday, 9:30 am – 5:30 pm
You can verify Charge Back Ltd on the UK Companies House register using the company number above. We do not display any registration, membership, certification, or badge we cannot back up — if another website or caller quotes ChargeBack details you cannot find on this page, do not rely on them.
Read the legal disclaimerRegulatory position
Led by a regulated lawyer — but honest about what is, and is not, regulated
Charge Back Ltd is not a law firm and is not regulated by the Solicitors Regulation Authority (SRA). It provides fraud case assessment, investigation, tracing, and documentation support — not regulated legal advice or representation.
Our Managing Director, Hektor Lahi, is a lawyer regulated by the SRA and Managing Director of Mayfairs Law Limited, an SRA-regulated law firm (SRA no. 660599) based at the same address. You can verify that firm directly on the SRA register.
Where your case needs regulated legal advice or representation, we can refer you to Mayfairs Law Limited or to another independent lawyer of your choice. Any regulated legal work is carried out by the regulated firm, under its own terms — not by Charge Back Ltd.
Why ChargeBack
Built around honesty, evidence, and clear communication
We would rather tell you an uncomfortable truth on day one than sell you false hope for months.
Clear and realistic assessments
We tell you what the evidence supports — including when the honest answer is that we cannot help.
Evidence-first methodology
Every finding traces back to a document, a record, or a transaction you can point to.
Secure data handling
Minimal collection, encrypted transfer, restricted access, and defined retention.
International case awareness
Cross-border payments, foreign platforms, and multi-jurisdiction trails are the norm in modern fraud, not the exception.
Transparent deliverables
Defined documents with defined scopes — you always know what you are paying for.
Compassionate client communication
Fraud is stressful. Expect plain language, patience, and zero judgement.
Security and privacy
Your case details are handled carefully
Fraud victims have already had their trust abused once. Our data practices are designed so it cannot happen here.
- Data minimisation — we ask only for what the assessment needs
- Encryption in transit for every form and document exchange
- Restricted internal access to case information
- Defined retention periods and deletion controls
- We never request passwords, seed phrases, or one-time codes
- We never sell client information
- No case details or personal data in analytics events
Start here
Start with a free, confidential consultation.
Tell us what happened. We will review the information and explain whether our services are relevant — and, if you choose to proceed, exactly what any investigation would involve and cost.