Process
How working with ChargeBack actually works
Six defined steps, each with a clear purpose and deliverable. You stay in control: every paid scope is approved by you, in writing, before it begins — and outcomes always depend on case facts and third-party decisions.
How it works
A clear process, with no surprises
Each step has a defined purpose and deliverable. You approve every paid scope in writing before it begins.
Book your free consultation
Complete the consultation form with what happened, how you paid, and roughly how much was lost.
Your action: 10 minutes to describe the incident honestly.
Free case review
An analyst reviews whether the case type, timeline, and jurisdiction are ones where our work can add real value — at no cost and with no obligation.
Your action: none — we contact you within two business days.
Agree scope, then collect evidence
If you commission an investigation, we agree the scope and fee in writing, then request specific documents through a verified channel and organise them into a case file.
Your action: approve the quote, then share the records you hold.
Transaction and document analysis
We reconstruct the payment flows — including on-chain paths where crypto is involved — and test the timeline against the evidence.
Your action: answer clarifying questions as they arise.
Written findings and next-step plan
You receive a clear written summary of findings, applicable dispute or complaint channels, and recommended next steps.
Your action: decide which recommendations you want to pursue.
Optional implementation support
Where useful, we help prepare submissions to banks, payment providers, or authorities, and coordinate with independent professionals.
Your action: approve each scope in writing before it begins.
Every outcome depends on the facts of the case and on decisions made by banks, payment providers, authorities, and other independent third parties. No step in this process guarantees recovery.
Honest scope
What we do — and what no honest service can promise
Knowing the limits protects you. Any provider that claims powers on the right-hand list is a warning sign, wherever you take your case.
What we can help with
- Reviewing the case timeline
- Organising payment records
- Identifying missing evidence
- Examining transaction paths
- Preparing an investigation summary
- Explaining possible dispute channels
- Preparing documentation for third parties
- Referring you to appropriate independent professionals when necessary
What we cannot do
- Guarantee fund recovery
- Reverse blockchain transactions
- Access private accounts
- Act as a bank or government authority
- Ask for passwords or private keys
Case outcomes
What a realistic outcome looks like
Case results vary with the facts, the payment methods, the speed of reporting, and decisions made by third parties. These are the honest categories our work produces — we do not publish recovery totals or success percentages, because unverified numbers mislead.
Evidence successfully organised
A complete, ordered case file exists that third parties can act on quickly.
Complaint accepted for review
A regulator, ombudsman, or institution has taken the prepared complaint into its process.
Payment dispute submitted
A chargeback or recall request has been filed correctly and within its deadlines.
Transaction destination identified
Analysis has documented where funds moved, supporting reports to banks, exchanges, or police.
Additional professional support recommended
The case file has been prepared for a lawyer, insolvency practitioner, or other specialist.
Case determined not to be viable
Sometimes the honest outcome is knowing that further spending is not justified — stated clearly and early.
Start here
Start with a free, confidential consultation.
Tell us what happened. We will review the information and explain whether our services are relevant — and, if you choose to proceed, exactly what any investigation would involve and cost.